FREQUENTLY ASKED QUESTIONS

 
 


CONFIDENTIALITY

We understand finding the right company to visit your space and root around in your stuff is a choice not to be taken lightly.

Consider our confidentiality to be as professional and iron clad as what you’d expect from your doctor or attorney.

p.s. We’ve seen everything…

SHOULD I FEEL GUILTY FOR CALLing IN REINFORCEMENTS AND HIRing HELP?

No, you shouldn’t. Full stop.

Even Wonder Woman and Superman call on the Justice League for help. No one can be expected to do everything without help.

How much can getting help save you in the long run?

  • On average, decluttering an entire home reduces housekeeping time by 40%. What is that time worth to you?

  • 23% of adults pay bills late because they lose them. How much would that save you?

  • And the “ouch” one… your home’s value divided by the square foot equals the value of each square foot. How many square feet of your home/office are unusable due to clutter? This is how much it costs to store your clutter.

Who Are Typical b|w Clients?

Our Atlanta-based clients are:

  • Very busy people who have zero time (or inclination) to spend nights and weekends organizing… but want to live in an organized home. We do most of our work while they are at work with a lot of feedback before and after each work session.

  • Starting to work from home. They need distraction cleared before they can work productively. Some also need their office completely set up with defined processes, filing systems, and advice about managing an LLC. Bridget works directly along side these clients.

  • Combining households, dividing households, or moving into a brand new place. We are the extra help (and sometimes buffer) that makes the process run smoothly.

  • Adult children with aging parents who need someone to check on mom and pop’s well-being during the day.

  • Those who recently suffered the loss of a loved one. We help sort the estate contents and documents.

  • New parents who want the nursery (and well, the entire house) organized prior to baby’s arrival

  • Single parents who need an extra pair of reliable helping hands to get all.the.things done.

Remote clients have 1:1 sessions with Bridget via video conference followed up by actionable To Do lists and product recommendations. Bridget is the only b|w team member who does remote consultations at this time.

ALL clients just want a little support and a system that works for their lifestyle and budget - and that’s our goal.

Do Men Hire Professional Organizers?

Absolutely! Particularly bachelors - whether young or established. Male clients are much more apt to say, “just let me know when you’re done” versus building personalized systems along side an organizer.

ARE GIFT CERTificates AVAILABLE?

For home organizing, ehh, it’s not really recommended. For all other services, YES.

It’s like this - do you want your spouse, mother-in-law, or best friend gifting you a membership to the gym or Weight Watchers? That’s probably a Hard No. It’s a little offensive and feels like, “I’m not sayin’ but I’m just sayin’ - you could use a little help.”

This is why b|w usually doesn’t offer gift certificates for home organization. Everyone has to get that place themselves. If you have a loved one sitting in a heap of clutter… they know. And they probably have some shame, self-loathing, and anxiety about it. They could probably use a hug and some empathy more than anything.

Our recommendation? Start using some of our tips and services to make your space amazing. And without broadcasting (ahem, hinting about) your progress, the door will open ever so slightly. They’ll notice and might even say, “maybe I should call Bridget and see what it would take to organize my place.” Trust us here.

Does B|W Charge for Travel Time?

Travel greater than 30 minutes from Marietta, GA in any direction will be billed at 50% of the standard rate of the scheduled service.

Yes, we understand Atlanta traffic and will be flexible on days when 75, the connector and 285 are at a standstill… as we hope you will be with us.

WHAT IS B|W’s CANCELLATION POLICY?

Our preference is to have 48 hours notice so that we can simply reschedule the appointment.

Cancellation of a scheduled appointment with less than 48 hours notice will be billed at 50% of the rate of the full session or service.

I HEARd YOU CAN WRITE OFF B|W SERVICES AS A BUSINess expense. Is that true?

A HUGE disclaimer here: consult your tax advisor for your particular situation.

That being said, there are some clients who are able to write off organizing, cleaning, and task-related services as legitimate business expenses. Some clients also ask to issue 1099s for work performed. We will work with you in every way we can to provide receipts and EIN information to allow you to take the best tax advantage of our services.

Does b|w clean while they organize?

Yes and no. Bridg.Works isn’t considered a cleaning company. There are other companies that are far more skilled and efficient at cleaning a house top to bottom.

That being said - we understand the psychological and energetic value of a clean space and keep cleaning supplies with us.

If there’s a spot that hasn’t seen the light of day in a long time like baseboards behind a stack of boxes, we’ll definitely get a soapy cloth and take care of it.

We’re here to serve you - and make life simpler.

I JUST MOVED and CAN’T-eVEN. Does b|w UNPACK BOXES aND PUT THINGS WHERE THEY GO?

You bet.

Organizing as you move into a new place is awesome - a blank slate for everyone. We help motivate you to get it done plus provide the extra hands to get it done quickly.

So if B|W UNPACKs BOXES, DOES B|W ALSO PACK THEM BEFORE a MOVE?

Absolutely. We can pack the boxes, coordinate the move (especially if you can’t take off work), and even start unpacking while the moving company continues to unload the truck.

B|W can purchase the packing boxes, rolls of tape, etc for you. We will provide a receipt for the items and add the amount to the final bill. Any unused boxes can be returned to b|w for credit i.e. we buy the extras back so that you don’t have to deal with them.

WHAT IF b|w BREAKs SOMETHING REALLY EXPENSIVE WHILE working?

First, we take great care not to let that happen. Your belongings are important to us because they’re important to you.

IF something happens, b|w is licensed and insured. We’ll remedy any situation as soon and as smoothly as possible.

Does B|W offer Estate Clearing services?

The short answer is - it depends.

There are so many moving parts to estate clearing. We can definitely help with the following:

  • Sorting items into Keep, Donate, Discard, and Transfer to Another Relative

  • Organizing the Keeps

  • Organizing any financial, will, or trust documents

  • Shredding of documents

  • Insurance photographing and documenting

  • And most importantly - moral support during a really tough time. We can help remove a lot of the initial stress of “what am I supposed to do with this?”

We can offer local recommendations for the following services:

  • Management of Estate Sales

  • Appraisal and Consignment of high value antiques

  • Moving/Hauling of large pieces